Privacy Policy

BRANDOCS LIMITED IS AN E-COMMERCE COMPANY, FOC-- USED ON THE PROVISION OF INTERNATIONAL TRADE AND LOGISTICS SERVICES IN AFRICA.

THESE TERMS & CONDITIONS ("TERMS AND CONDITIONS") APPLY TO THE BRANDOCS SITE, AND ALL ITS DIVISIONS, SUBSIDIARIES, AND AFFILIATE OPERATED INTERNET SITES WHICH REFERENCE THESE TERMS AND CONDITIONS. FOR THE PURPOSES OF THIS WEBSITE, “SELLER”, “WE”, “US” AND “OUR” ALL REFER TO BRANDOCS.COM (HEREINAFTER REFERRED TO AS BRANDOCS)

BRANDOCS RESERVES THE RIGHT, TO CHANGE, MODIFY, OR REMOVE PORTIONS OF THESE TERMS AND CONDITIONS AT ANY TIME. CHANGES WILL BE EFFECTIVE WHEN POSTED ON THE BRANDOCS SITE AND MAY HAVE NO OTHER NOTICE PROVIDED.

KINDLY CHECK THE TERMS AND CONDITIONS REGULARLY FOR UPDATES. YOUR CONTINUED -- USE OF THE BRANDOCS SITE FOLLOWING THE POSTING OF CHANGES TO THESE TERMS AND CONDITIONS CONSTITUTES YOUR ACCEPTANCE OF THOSE CHANGES.

PLEASE REVIEW THE TERMS AND CONDITIONS LISTED BELOW DILIGENTLY PRIOR TO USING THIS WEBSITE AS YOUR -- USE OF THE WEBSITE INDICATES YOUR AGREEMENT TO BE WHOLLY BOUND BY ITS TERMS AND CONDITIONS WITHOUT MODIFICATION.

YOU AGREE THAT IF YOU ARE UNSURE OF THE MEANING OF ANY PART OF THESE TERMS AND CONDITIONS OR HAVE ANY QUESTIONS REGARDING THE TERMS AND CONDITIONS, YOU WILL NOT HESITATE TO CONTACT US ON INFO@ BRANDOCS.COM FOR CLARIFICATION. THESE TERMS AND CONDITIONS FULLY GOVERN THE -- USE OF THIS WEBSITE. NO EXTRINSIC EVIDENCE, WHETHER ORAL OR WRITTEN, WILL BE INCORPORATED.

TERMS AND CONDITIONS OF WEBSITE / APP -- USE

You confirm that you are at least 18 years of age or are accessing brandocs.com under the supervision of a parent or legal guardian. Use of the brandocs.com website is available to persons who can legally form binding contracts under the Applicable Governing laws of your Country.

If you are a minor i.e. under the age of 18 years, you shall not register as a member of brandocs.com and shall not transact or use brandocs.com website. As a minor if you wish to use or transact on brandocs.com, such use or transaction may be made by your legal guardian or parents who have registered as users of brandocs.com.

Brandocs.com reserves the right to terminate your membership and refuse to provide you with access to brandocs.com if it is brought to our notice or if it is discovered that you are under the age of 18 years.

Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.

We grant you a non-transferable, revocable and non-exclusive license to use this Brandocs site, in accordance with the Terms and Conditions of Use, for such things as: shopping for personal items sold on Brandocs, gathering prior information regarding our products and services and making purchases.

These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited.
Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you.
Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.

Brandocs requires registration on the site or application. Should you choose to register or subscribe to the site, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.

Every user of Brandocs is solely responsible for keeping passwords and other account identifiers safe and secure.
The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account.
Brandocs shall accept no responsibility or liability, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from Brandocs. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

INFORMATION AVAILABLE ON WEBSITE

You accept that the information contained in this website is provided “as is and is intended for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way constitute either a representation or a warranty or a guarantee.
Product representations expressed on the Brandocs Application are those of the vendor and are not made by us.

ACCESSIBILITY OF WEBSITE

Brandocs aims is to ensure accessibility to the website always. However, we make no representation of that nature and reserve the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.

INTELLECTUAL PROPERTY

Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, on the Brandocs Site and application, information content on Brandocs the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.

Any unauthorized use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

PROVISION OF MATERIAL INFORMATION TO CUSTOMERS

Brandocs will regularly update its site to reflect accurate comprehensive, up-to-date information of our service offerings.

We will respond in a timely manner to Customer requests for information as it concerns its services. All such information will be provided at no cost to the Customer. All service information will be made available to the Customer by way of published fliers, emails, text messages and handbills, publication on our online portals, social media, or requests. Enquires and queries shall be dealt with at the company offices and outlets as well as the company website.

GENERAL DESCRIPTION OF SERVICES:

Information regarding all service offerings, promos, store information and related issues as well as general usage information is regularly updated on our website brandocs.com

PAYMENTS AND PROCESSING

Payments for all orders and purchases on the Brandocs platform are considered complete when made in full.

Orders for which payments are yet to be completed shall not be processed.
If multiple purchases are made in one order, Brandocs shall apply the funds available on your payment source against the Ordered Items.

If your funds do not cover all the items selected, the order will NOT be processed.
Our standard delivery timelines, come into effect 24 hours after the order has been deemed confirmed. A mail shall be sent to you confirming your order, or providing additional information where necessary, if additional fees apply.

Delivery timelines for Personalized Orders on Brandocs vary. Due to the nature of Personalized orders and variable factors outside our control, we cannot stipulate a specific delivery timeline.

However, we do commit to ensuring that we do everything possible to meet the period stated.

We accept no liability for orders, which fail to get delivered within 15 working days

MIS-- USE OF SERVICE

Customers shall not misuse our services, including but not limited to dishonestly obtaining services or using our service for the purchase of prohibited, illegal and banned items contrary to applicable laws or regulations. Please be informed that we have a duty to report all suspicious or illegal activity to the appropriate authorities.

REVIEW TERMS AND CONDITIONS

BRANDOCS retains the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is the customer’s responsibility to check these Terms and Conditions periodically for changes. The continued use of the application following the posting of changes will mean that you accept and agree to the changes

COMMUNICATION

When you use the website, or send emails or other data, information or communication to brandocs.com, you agree and understand that you are communicating with BRANDOCS through electronic records and you consent to receive communication via electronic records from BRANDOCS periodically, as and when required. BRANDOCS may communicate by email or by such other mode of communication, electronic or otherwise.

CHARGES

Membership on BRANDOCS is free. We do not charge any fee for browsing on brandocs.com, or downloading the BRANDOCS application.

However BRANDOCS reserves the right to charge fees and change its policies from time to time. BRANDOCS may at its sole discretion introduce new services and modify some or all the existing services offered on brandocs.com.

BRANDOCS also reserves, without notice to you, the right to introduce fees for the new services offered or amend/introduce fees for existing services.

Changes to the Fee and related policies shall automatically become effective immediately once implemented on brandocs.com.

Unless otherwise stated, all fees shall be quoted in US Dollars. You shall be solely responsible for compliance of all applicable laws for making payments to Brandocs

PROTECTION OF CUSTOMER INFORMATION

We understand the importance of our Customer’s privacy, and we want you to feel confident about the privacy and security of your personal information. We take reasonable care to prevent any unauthorized access to your personal information and use personal information we collect in accordance with strict procedures. We have set out below some important information about the personal information we may hold about you, and how we use it.

GENERAL PRINCIPLES

When ordering for certain services, we will ask you for information such as your name, address, contact phone numbers, email address and means of identification such as Driver’s license, National identity card or international passport. We may also ask you other relevant information about the service you are using or ordering.

HOW WE -- USE YOUR PERSONAL INFORMATION:

  • By registering to use our service you grant us permission to use your information in the following ways:
  • Processing of orders you place with us
  • Charge for services we provide
  • Providing directory enquiry services or information to the regulator and other authorized government agencies, or as required by law.
  • Communicating with you about how to use the service, and letting you know about any changes to our services
  • To prevent and detect criminal activity, fraud, misuse or damage to our network and prosecute and sue those responsible.
  • We may provide information (In response to requests from authorized law enforcement agencies)
  • To prevent and detect crime and prosecute offenders

INFORMATION ACCURACY:

We take due care in ensuring that personal information provided by you is retained and processed in a manner that ensures that this information is accurate, relevant and current for the purpose for which it is to be used for.

COMPLAINTS HANDLING:

Information to customers: If you are unhappy with our services kindly contact us and let us know. Your feedback enables us review and improve the overall service performance we provide. If you have a complaint, kindly send a mail to info@brandocs.com. We are fully committed to addressing all complaints fully and fairly, and in a reasonable time frame.

We do try to resolve all verbal complaints. However, should you wish to receive a response in writing, kindly forward all complaints to info@brandocs.com; and we will send you our feedback accordingly

FAULT PROCESSING:

All Brandocs subscribers can contact the helpdesk on the numbers listed hereunder:
Email: info@brandocs.com.
Phone Numbers: +234-8166681874

Before you contact our support desk, kindly make sure you have the details of the service you have subscribed to, your mobile number, your username (if any) and summary of the complaint. This will enable us process and resolve your complaint quickly.

CONTACTING YOU:

When we need to contact you, we will use your email address as the primary mode of communication. In a few cases we will attempt to contact you via your phone line. We may contact you to advice on the outcome of an investigation to any complaint, which our helpdesk agents were unable to resolve during the initial telephone call. And to advise you on new product offerings and how to get the best out of current product or service offerings.

CHARGES FOR COMPLAINTS HANDLING

Complaint handling processes shall be provided free of charge.
However, we may impose a reasonable charge for complaint handling processes where investigations of the complaints require the retrieval of records of more than 12 months old and where such retrieval results in any incremental expense or significant inconvenience, or where there is physical damage. Any such charges shall be identified, communicated and agreed with the subscriber before we bill for it.

CONFIDENTIALITY

We will treat any information concerning any complaint or compliance in confidence and we will not disclose it to anyone except or in accordance with any instruction you have given us. However, there are circumstances in which we may be required by law to disclose information. Such requests typically come from statutory authorities, e. g The Police Force. Etc. Any such disclosure will be strictly controlled and made fully in accordance with the laws of the.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions of Sale shall be interpreted and governed by the laws of the Federal Republic Of Nigeria.. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts in Nigeria and to waive any objections based upon venue.

ARBITRATION

We shall try to settle all disputes amicably. However, any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Sale will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held at the Lagos Multi Door Courthouse, Any dispute arising out of this Terms and Conditions, which cannot be settled, by mutual agreement/negotiation within 1 (one) month shall be referred to arbitration by a single arbitrator at the Lagos Multi-Door Courthouse (“LMDC”) and governed by the Arbitration and Conciliation Act, Cap A10, Laws of the Federal Republic of Nigeria. The arbitrator shall be appointed by both of us (we and you), where both of us are unable to agree on the choice of an arbitrator, the choice of arbitration shall be referred to the LMDC.

The findings of the arbitrator and subsequent award shall be binding on both of us. Each of Party shall bear our respective costs in connection with the Arbitration. Venue for the arbitration shall be Lagos, Nigeria. .

The arbitrator shall be a person who is legally trained and is independent of either party. Notwithstanding the foregoing, Brandocs reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

Availability and Delivery

Unless there are exceptional circumstances, your products will be dispatched for delivery in accordance with the delivery service chosen by you during the ordering process.

Working days are Monday to Friday, excluding public holidays. Where delivery is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can. Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the products to us. We reserve the right to make an additional delivery charge for re-despatch of the products to the correct delivery address.

All products will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient, we will incur no liability provided that the product was delivered to the address provided by the purchaser.

SIMPLE RETURNS

Items can only be returned if they are either damaged upon delivery, or where the wrong item is delivered to you. If you receive the wrong item having ordered a specific item, we will replace it with the right item.

Non-Delivery

You must notify us within 30 days of any failure on our part to deliver the products in order that we can investigate the failure and take appropriate action. Once you have notified us, we will then send you a form to complete and return to us. Once the form is received, we will redeliver the products to you at no further cost or expense to you.

Intellectual Property Right

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Brandocs owns all intellectual property rights to and into the website, including, without limitation, any and all rights, interest in and title to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website belonging to Brandocs without obtaining authorization from Brandocs.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various service. However, with regard to the product customization service (as against other services like blogs and forums) you expressly agree that by uploading and posting content on to the website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

Severability

If any portion of these Terms and Conditions is held by any competent court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions and shall not affect the validity or enforceability of any other part in this Terms and Conditions.

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