If you receive a product that is not as it is, you can return it to us within seven days of delivery for a 100% re-run. Simply contact us with a brief explanation, and we will arrange for it to be collected by our delivery team.
If you receive a damaged / defective Product or a Product that does not comply with the specifications as per your original order, please get in touch with the customer service immediately.
In order to return any Products, the following conditions must be met:
•Notify Brandocks of receipt of a damaged/defective product/service within 72-hours of delivery to you. If You are unable to do so within 72-hours, Brandocks shall not be held liable for the failure to replace the order*
•Products should be unused
•Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
•It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit
•The returned Products are subject to verification and checks by Brandocks in order to determine the legitimacy of the complaint/return. If the claim is not legitimate, you will be required to bear the shipping costs for the Product.
* These conditions will not apply to Products where the defects could not, using reasonable diligence, have been discovered, at the time of delivery.
•If a product returned is duly accepted by Brandocks, the value of such product, as originally paid by you will be refunded to you. Refund will be processed based on the mode of payment and or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts or provide you with a cheque in this regard. Refunds will be subject to the following:
•Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Brandocks;
• For Cash on Delivery payments, you will be provided with a refund cheque.
• A promo code, once used shall not be refunded in case of cancellation of order either by the customer.