Ordering Process

Question 1: What kind of image can I upload?

Answer : Don’t worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need – FREE. Don’t have art? Just tell your Customer Care Rep what you’re thinking of, and we’ll create it for you – FREE. Or pick from our existing designs.

Question 2: Can I preview my order and make changes before it is confirmed

Answer: Yes there will be an option to preview your order and make corrections before you make payments. A final artwork will be emailed to you after payment.

Question 3: Can I upload multiple images?

Answer: You can only upload 1 image & multiple text, for additional uploads please email customorder@brandocks.com

Question 4: Can I cancel or change my order?

Answer: You can change not later than 1 hour after your order. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you.

Shipping Process

Question: How fast can I get my delivery?

Answer : Sure! Email Customercare@brandocks.com, you will get an email from them shortly after you place your order!) and they’ll be happy to assist.

Question: Can I ship Nation wide & internationally?

Answer: In many cases yes. It’s best to work with our Customer Care team on this as each case is a bit different. Please contact us!

Question: Can I track my order?

Answer: Yes you can track your order after it has been shipped.

Payments

Question: What type of payments do you accept

Answer: We accept all credit & debit cards, also bank transfers & Cash deposit, however your order will only be treated upon confirmation of payments by accounts. All designs will be pending until payment confirmation.

Question: Privacy?

Answer: Brandocks recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy here.

General Questions:

Question: What if I’m unhappy with my order?

Answer: If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint isn’t what you ordered just contact our Customer Care Representative and we’ll rerun your order. We’ll even pay the shipping to get the problem product returned. We are in this for the long-haul and will work with you to be sure you’re 100% satisfied. Really!

Question: Do you offer expedited shipping?

Answer: Our delivery timelines are dependent on the apparel type, however we are happy to help with expedited shipping at an extra cost. Please contact our customer care representative.

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